FAQs

Development by DDSHOPAPPS

  • General

  • What does Coal Prints & Signs specialize in?

    Coal Prints and Signs specializes in providing high-quality printing and signage solutions tailored to meet the needs of businesses and individuals alike. From custom signs to promotional materials, we offer a wide range of services to enhance your brand visibility.

  • How can Coal Prints & Signs help my business?

    We help businesses enhance their brand presence through customized signage solutions, including indoor and outdoor signs, banners, vehicle wraps, and promotional materials. Our printing services ensure your marketing materials reflect professionalism and quality.

  • Services and Products

  • What types of signs does Coal Prints and Signs offer?

    We offer a variety of signs, including LED signs, acrylic signs, metal signs, vinyl banners, yard signs, and more. Each sign can be customized to suit your specific needs and branding requirements.

  • Can Coal Prints and Signs create custom designs for my business?

    Yes, we specialize in creating custom designs tailored to your business needs. Whether you need a new logo, promotional materials, or signage, our team of designers is ready to assist you.

  • Return & Exchange

  • Are custom orders eligible for refunds or exchanges?

    No, there are no refunds or exchanges on custom orders unless there is a manufacturing defect or damage during shipping. Please report any damage or missing parts within 7 business days for prompt resolution.

  • How does CPS handle replacement parts or missing items?

    Replacement parts or missing items will be shipped via 'ground' service at CPS's expense. Expedited shipping methods can be arranged at the customer's expense.

  • What is the return and exchange policy at Coal Prints & Signs (CPS)?

    Returns or exchanges must be reported within 7 business days of receipt. Please do not return merchandise without our approval.

  • Are there any fees associated with returns?

    A 20% restocking charge applies to all returned products reported after 7 business days. Products must be returned undamaged with original packaging, manuals, etc.

  • Warranty Information

  • What does the warranty cover for products sold by Coal Prints & Signs (CPS)?

    We warranty all products (excluding printing media and printing) against defects in hardware material and workmanship for a period of one year from the date of shipment arrival within Canada. This warranty ensures that products are free from defects under normal usage conditions.

  • How can I claim warranty service for a CPS product?

    If you believe a CPS product you purchased has a defect or has failed during normal use within the warranty period, please contact us at 604.4987058 for assistance. The customer is responsible for shipping the product to CPS for inspection.

  • What is not covered under CPS's warranty?

    Our warranty does not cover damages due to extreme weather conditions, normal wear, misuse, abuse, negligence, mishandling, misapplication, improper installation, accidents, or alterations by someone other than CPS. Additionally, damages caused by products not supplied by CPS are not covered.